Returns policy

Artis Gilding & Restoring are particularly concerned about the potential needs of its customers. Hence, we provide the possibility of canceling your order, under specific conditions.

Before the online portion of placing the order is completed, during the electronic process, you can click “back” and remove quantities of products from your cart by pressing the “cancel” button.

If the above process has already been completed and you wish to cancel your order, you should contact us immediately (+30 2310729740), using as a point of reference your personal information and the confirmation number that was sent to you during the completion of your order. The timeframe for cancellation of an order is defined as less than 24 hours after its placement and before it has been shipped. Returns are accepted only after direct communication with our customer service department.

If a particular product has some manufacturing defect or apparent abrasion which occurred during its manufacturing, then Artis Gilding & Restoring will work to resolve the issue.

By exercising the right to a return when there is no manufacturing issue, you are obligated to return the product to us in its original, excellent condition, as it was delivered to you, as well as to provide clear and indisputable proof that you have clearly sent it within 14 calendar days.

In the case that the agreed period of time has passed and/or some later damage has occurred to the object, the responsibility lies exclusively with the purchaser and Artis Gilding & Restoring is not liable in any way.

If the shipping costs of returning a product exceed the cost of its total postal service, these costs are not covered by Artis Gilding & Restoring and the responsibility of the customer.

You do not have the right to return a product in the cases covered by article 3ιβ of n.2251/94 and in any other case in which there is no legal provision or in the present case according to the law.